Strategi apa yang Diterapkan Perawat Manager Dirumah Sakit dalam Memanajemen Konflik? A Systematic Riview

What Strategies do Nurse Managers Apply in Hospitals in Managing Conflict? A Systematic Review

  • Agnes Feria DKD Program Pasca Sarjana STIK Sint Carolus Jakarta JL. Salemba Raya No 41; Jakarta Pusat 10440 ; Indonesia
  • Cicilia Ika Wulandari Program Pasca Sarjana STIK Sint Carolus Jakarta JL. Salemba Raya No 41; Jakarta Pusat 10440; Indonesia
DOI: https://doi.org/10.56338/mppki.v7i4.4748
Keywords: Perawat Manajer, Rumah Sakit, Strategi Manajemen Konflik

Abstract

Latar belakang: Manajer perawat di rumah sakit mengalami banyak jenis konflik yang berdampak terhadap standar pelayanan dirumah sakit. Oleh sebab itu diperlukan manajemen konflik dan resolusi konflik yang tepat untuk meningkatkan kinerja pelayanan.

Tujuan: Penelitiaan ini bertujuan untuk mengeksplorasi strategi manajemen konflik yang digunakan perawat manager di rumah sakit.

Metode: Penelitian ini merupakan systematic riview menggunakan preffered reporting item for systemtic riviews and meta-analysis (PRISMA) dengan platform Zotero perangkat lunak dalam tinjauan sistematis. Penelitian ini menggunakan strategi PICO dalam menelusuri artikel pada data base elektronik PubMed, Science Direct dan Wiley Online Library menggunakan kata kunci (Conflict Management Strategy) OR (Conflict Handling) AND (Nurse Manager) AND (Hospital).

Hasil: Berdasarkan hasil seleksi artikel didapatkan empat artikel yang dilakukan critically reviewed. Hasil eksplorasi didapatkan hasil tema analisis yaitu penerapan strategi manajemen konflik perawat manager di rumah sakit.

Kesimpulan: Dapat disimpulkan bahwa strategi manajemen konflik yang dilakukan oleh perawat manajer di rumah sakit terdiri dari 5 dimensi yaitu competing, collaborating, avoiding, compromising dan accommodating. Namun strategi manajemen konflik Compromising dan Accomodating menjadi pilihan yang baik dalam menyelesaikan masalah yang ada di rumah sakit. Diharapkan rumah sakit dapat mendukung dalam membangun landasan untuk mempertahankan lingkungan kerja yang berkembang berdasarkan praktik berbasis bukti dalam memanajeemen konflik yang ada.

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Published
2024-04-01
How to Cite
Agnes Feria DKD, & Cicilia Ika Wulandari. (2024). Strategi apa yang Diterapkan Perawat Manager Dirumah Sakit dalam Memanajemen Konflik? A Systematic Riview: What Strategies do Nurse Managers Apply in Hospitals in Managing Conflict? A Systematic Review. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), 7(4), 762-767. https://doi.org/10.56338/mppki.v7i4.4748
Issue
Vol. 7 No. 4: APRIL 2024 - Media Publikasi Promosi Kesehatan Indonesia (MPPKI)
Section
Review Article

Copyright (c) 2024 Agnes Feria DKD DKD

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