Mutu Layanan dan Kepuasan Pasien pada Layanan Kesehatan Gigi dan Mulut Pemerintah dan Swasta : Literature Review

Quality of Services and Patient Satisfaction in Public and Private Dental Health Services : Literature Review

  • Haspeni Simanjuntak Fakultas Kesehatan Masyarakat, Universitas Indonesia
  • Puput Oktamianti Fakultas Kesehatan Masyarakat, Universitas Indonesia
  • Cicilya Candi Fakultas Kesehatan Masyarakat, Universitas Indonesia
DOI: https://doi.org/10.56338/mppki.v7i2.4303
Keywords: Mutu Layanan Kesehatan Gigi dan Mulut, Kepuasan Pasien, Pemerintah dan Swasta

Abstract

Latar belakang: Kesehatan gigi dan mulut merupakan bagian integral dari kesehatan umum yang berperan dalam mendukung setiap individu ketika bersosialisasi dalam masyarakat dan dalam mencapai potensi tertinggi diri mereka. Untuk mencapai Universal Health Coverage untuk kesehatan mulut diperlukan kesetaraan mutu layanan kesehatan gigi dan mulut di pelayanan kesehatan.

Tujuan: untuk mengetahui mutu pelayanan dan kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut pada penyedia layanan baik di sektor pemerintah maupun swasta.

Metode: Metode penelitian yang digunakan adalah tinjauan literatur (litrature review) dengan pencarian artikel ilmiah melalui ProQuest, Taylor & Francis dan Medline.

Hasil: Didapati 634 artikel ilmiah kemudian dilakukan seleksi sehingga didapatkan 12 artikel ilmiah yang peneliti review.

Kesimpulan: Tidak ada perbedaan siginifikan baik mutu dan kepuasan pasien pada layanan gigi publik/pemerintah maupun swasta.

References

WHO. Global Health Status Report: Towards Universal Health Coverage for Oral Health by 2030. Geneva; 2022.

Johnson J, Sollecito W. McLaughin and Kaluzny’s Continuous Quality Improvement in Health Care Fifth Edition. Burlington: John & Bartlett Learning; 2020.

Tadin A, Dadic M, Gavic L. University Student’s Satisfaction with the Quality of Primary Dental Healthcare Services and Dentists in Croatia: A Cross-Sectional Study. Clin.Pract. 2023; 13:52-64 https://doi.org/10.3390/clinpract13010005

Palvarinne R, Birkhed D, Forsberg B, Widstrom E. Visitors’ experiences of public and private dental care in Sweden in 1992-2012. BDJ Open. 2019;5(12):1-7.

Macarevich A, Piletto LM, Hilgert JB, Celeste RK. User satisfaction with public and private dental services for different age groups in Brazil. Cad. Saude Publica. 2018;33(2): e00110716.

Dopeykar N, Bahadori M, Mehdizadeh P, Ravagard R, Salesi M. Assessing The Quality of Dental Services Using SERVQUAL Model. Dent Res J.2018;15:430-436

Tickle M, Malley LO, Brocklehurst P, Glenny AM, Walsh T, Campbell S. A National Survey of The Public;s Views On Quality in Dental Care. British Dental Journal. 2015; DOI: 10.1038/sj.bdj.2015.595

Chandrakiran R, Naveena MJV, Mirinal S. Comparison of Patient Satisfaction Between Public Dental Healthcare Centres and Private Dental Clinics in Mauritius. J Med Case Rep and Case Series.2023;4(07) https://doi.org/10.38207/JMCRCS/2023/MAY04050744

Riaz A, Sughra U. Measurement of Service Quality Gaps in Dental Services using SERVQUAL in Public Hospitals of Rawalpindi. Pak J Med Scl. 2021;37(3):761-768

Akbar FH, Pasiga B, Samad R, Pratiwi R, Anwar AI, Djamaluddin N, Ulfa L. Evaluation of Expectations and Perceptions on Quality of Dental Services in Bantaeng District, South Sulawesi, Indonesia, 2018. Journal of International Dental and Medical Research. 2018;11(3):938-944.

Alshahrani A, Raheel SA. Health-care System and Accessibility of Dental Services in Kingdom of Saudi Arabia: An Update. Journal of International Oral Health. 2016;8(8):883-887. Doi: 10.2047jioh-08-08-10

Almutairi M, McKenna G, O’Nell C. Satisfaction With Dental Care Services in Great Britain 1998-2019. BMC Oral Health. 2022;27:308. https://doi.org/10.1186/s12903-022-02343-7

Mahmood A, Siddiqui AZ, Shahid R, Irshadullah, Naqeeb, Khan Z. Assessment of Patient Satisfaction Seen at A Private Hospital in Karachi. Pakistan Oral & Dental Journal. 2021;41(3):180-184

Swain, S. Do Patients Really Perceive Better Quality of Service in Private Hospitals than Public Hospitals in India. Benchmarking: An international Journal. 2019;26(2):590-613

Published
2024-02-04
How to Cite
Simanjuntak, H., Puput Oktamianti, & Cicilya Candi. (2024). Mutu Layanan dan Kepuasan Pasien pada Layanan Kesehatan Gigi dan Mulut Pemerintah dan Swasta : Literature Review: Quality of Services and Patient Satisfaction in Public and Private Dental Health Services : Literature Review. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), 7(2), 257-264. https://doi.org/10.56338/mppki.v7i2.4303
Issue
Vol. 7 No. 2: FEBRUARY 2024 - Media Publikasi Promosi Kesehatan Indonesia (MPPKI)
Section
Review Article

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