Factors that Affect Demand Creation for Health Services: Literature Review
Abstract
Introduction: The prosperity of the country is represented by a healthy society. The existence of a demand for public health services is greatly influenced by quality and fair health providers, so that based on the aspect of being a health provider they are able to provide health services when there is an increase in demand from the community.
Objective: The aim of this literature review is to determine the variables that influence demand for health services. The findings of this literature study are expected to be a starting point for future studies and to provide insight into health service quality management in various health service providers.
Method: . This article was written using a literature review, namely an international literature search carried out using databases such as ScienceDirect and Proquest. Inclusion criteria include articles that discuss community demand for health services.
Result: Article search results show that there are 7 (seven) related studies. Gender, place of residence, level of education, employment before retirement, age, health financing, technology, norms, values, and accessibility are several factors that influence people's demand for health services. This study reveals these factors. Additionally, this study emphasizes accessibility factors, which significantly influence the demand and allocation of health promotion services. This is because health services are considered emergency and require improvement in the available health centers.
Conclusion: Based on the results of the review, it can be concluded that there are several factors that influence the creation of demand or demand for health services at the Community Health Center. Factors such as gender, place of residence, education level, employment before retirement, age, health financing, heat waves, technology, values and norms, and accessibility significantly influence the demand for and allocation of health promotion services.
References
Jennings C, Singh B, Oni H, Mazzacano A, Maher C. A needs assessment for self ? management services for adults awaiting community ? based mental health services. BMC Public Health [Internet]. 2023;1–11. Available from: https://doi.org/10.1186/s12889-023-15382-8
Usman J, Basri M, Erna WM. Faktor Yang Berhubungan Dengan Pemanfaatan Pelayanan Kesehatan Di UPTD Puskesmas Lakudo Kabupaten Buton Tengah. Jurnal Komunitas Kesehatan Masyarakat. 2021;3(1).
Mindarti LI, Ilmu J, Publik A, Administrasi FI, Brawijaya U, Pratista A, et al. Studi pada Puskesmas Kecamatan Kepanjen Kabupaten Malang. JPSI (Journal of Public Sector Innovation) 2018;19–27.
Widodo MR, Prayoga D. Kepuasan dan Loyalitas Pasien terhadap Pelayanan di Fasilitas Kesehatan Primer?: Sebuah Tinjauan Literatur. Jurnal Ilmiah Ilmu Pendidikan [Internet]. 2022;5:568–72. Available from : https://doi.org/10.54371/jiip.v5i2.458.
World Health Organization. Universal Health Coverage. 2020. https://www.who.int/healthtopics/universal-healthcoverage#tab=tab_1
Direktorat Jendral Kesehatan Masyarakat. Rencana Aksi Program Kesehatan Masyarakat Tahun 2020-2025. Jakarta: Kementrian Kesehatan Republik Indonesia. 2020.
Putra SP, Sari DKS. Pengaruh Mutu Pelayanan Administrasi Terhadap Kepuasan Pasien Igd Di Puskesmas Penimbung Tahun 2021. Nusadaya Journal of Multidiciplinary Studies. 2022;1(1):12–15.
Hamidah Y. Pengaruh Permintaan terhadap Pelayanan Kesehatan Rawat Jalan Puskesmas. HIGEIA JOURNAL OF PUBLIC HEALTH [Internet]. 2020;4(4):946–55. Available from : https://doi.org/10.15294 /higeia.v4iSpecial%204/41251.
Ajeng L, Wardani K, Putri AK, Ihwatun A, Maulinda S, Dewi AJ, et al. Ekonomi Mikro (Literatur Review). Nusadaya Journal of Multidiciplinary Studies. 2022;1(4):1–4.
Peraturan Menteri Kesehatan Republik Indonesia Nomor 30 Tahun 2022. Tentang Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter dan Dokter Gigi, Klinik, Pusat Kesehatan Masyarakat, Rumah Sakit, Laboratorium Kesehatan, dan Unit Transfusi Darah. Jakarta: Kementerian Kesehatan Republik Indonesia. 2022.
Majid TN, Prayoga D, Nashrullah M. Pelayanan Kesehatan Selama Pandemi Covid-19?: Literatur Review. PREPOTIF Jurnal Kesehatan Masyarakat. 2022;6:1535-1546.
Widiasari W, Handiyani H, Novieastari E. Kepuasan Pasien Terhadap Penerapan Keselamatan Pasien Di Rumah Sakit. Jurnal Keperawatan Indonesia. 2019;22(1):43–52.
Rosmanely St., Abadi MY, Jaya IBR, Yani A. Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien PTM di UPTD Puskesmas Tosora. Jurnal Media Publikasi Promosi Kesehatan Indonesia [Internet]. 2023;6(3):538-544. Available from : https://doi.org/10.56338/mppki.v6i3.3277.
Haning E, Rochmah TN, Aimanah IU. Analisis Need dan Demand Pelayanan Kesehatan pada Puskesmas Siwalankerto Kota Surabaya di Era JKN. Buletin Penelitian Sistem Kesehatan. 2018;21(3):172–8.
Binendra OV, Prayoga D. Pengaruh Citra dan Kualitas Pelayanan terhadap Loyalitas Pasien Rawat Inap pada Rumah Sakit: Literature Review. Jurnal Media Publikasi Promosi Kesehatan Indonesia [Internet]. 2022;5(10):1199-1205. Available from : https://doi.org/10.56338/mppki.v5i10.2690.
O Ogundipe M, A Adenekan A. Determinants of Demand for Health Care Services by Rural Households. Dermatology Journal of Cosmetic and Laser Therapy. 2023;2(2):8–14.
Maghfiroh W. Persepsi Klien Terhadap Faktor- Faktor Yang Mempengaruhi Pemanfaatan Pelayanan Rawat Jalan Di Puskesmas Klabang Kabupaten Bondowoso. Jurnal Keperawatan Profesional. 2020;8: 16.
Nisa DC. Analisis Need dan Demand Program Keluarga Berencana saat Masa Pandemi COVID-19 di Kabupaten Tuban. Jurnal Media Publikasi Promosi Kesehatan Indonesia [Internet]. 2023;6(8):1624-1629. Available from : https://doi.org/10.56338/mppki.v6i8.3219.
Erlindai, PA., Pasaribu AR. Faktor Yang Mempengaruhi Pelayanan Kesehatan Terhadap Kepuasan Pasien Rawat Inap Di RSUD DR . R . M . Djoelham. 2023;8(1), 77–86.
Nanda MB. Faktor-faktor Yang Mempengaruhi Permintaan Pelayanan Kesehatan Rumah Sakit Umum Daerah Depati Bahrin Kabupaten Bangka. Jurnal Ekonomi. 2021;09(01):38–50.
Tjiptoherijanto, Prijono dan Soesetyo, Budhi. Ekonomi Kesehatan. Jakarta: PT. Rineka Cipta. 2017.
Oktavia SN, Prayoga D. Kualitas Pelayanan Terhadap Loyalitas Pasien pada Rumah Sakit Ibu dan Anak?: Literature Review. Jurnal Kesehatan Tambusai. 2023;4:2199–205.
Puspitasari ST, Mawarni D. Need, Demand dan Supply Pada Kualitas Layanan Fasilitas Kesehatan Tingkat I Bpjs Kesehatan Era Pandemi Covid-19. Preventia: Indonesian Journal of Public Health. 2021;6(2):13-22.
Soetedja SV, Nurwahyuni A, Intan A. Biaya Pelayanan Hemodialisis Pasien Gagal Ginjal Kronis di Era JKN : Literature Review. Jurnal Media Publikasi Promosi Kesehatan Indonesia [Internet]. 2022;5(10):1213-1218. Available from : https://doi.org/10.56338/mppki.v5i10.2712.
Wu N, Xie X, Cai M, Han Y. Tren kebutuhan layanan kesehatan , pemanfaatan , dan beban penyakit kronis tidak menular pada lansia di Tiongkok?: bukti dari Layanan Kesehatan Nasional tahun 1993 hingga 2018 Survei. International Journal for Equity in Health 2023;1–10.
Ren W, Ma X, Tarimo CS, Xing Y, Lv X, Liang Z. A study on the current state and equity level of the health promotion service demands among older adults in China. Internasional Journal for Equity in Health [Internet]. 2023;1–15. Available from: https://doi.org/10.1186/s12939-023-01882-x
Mason H, King JC, Peden AE, Franklin RC. Systematic review of the impact of heatwaves on health service demand in Australia. BMC Health Serv Res [Internet]. 2022;1–14. Available from: https://doi.org/10.1186/s12913-022-08341-3
Erlita DI, Sundaya Y. Ulasan Kritis Teori Permintaan Kesehatan Grossman. Bandung Conference Series: Economics Studies. 2018;(2012):431–7. https://doi.org/10.29313/bcses.v2i2.4428
Rambe N, Nasution LK, Yusuf SF. Determinants of Factors Associated With Community Demand for Health Services at Pintu Padang Health Center , South Tapanuli Regency. International Journal of Public Health Excellence. 2023;2(2):528–35.
Yani A. Utilization of Technology in the Health of Community Health. Promotif : Jurnal Kesehatan Masyarakat 2018;8(1): 97.
Nuryadi FM, Wibowo A, Sembiluh DS, Apriyanti H, Putri KQ, Sulistiadi W. Analisis Peluang Pasar E-health Rumah Sakit Swasta di Indonesia pada Era Pandemi COVID-19 : Literature Review. Jurnal Media Publikasi Promosi Kesehatan Indonesia [Internet]. 2022;5(6):597-604. Available from : https://doi.org/10.56338/mppki.v5i6.2147.
Zakaria RF, Nadjib M. Efektivitas Pemasaran melalui Media Sosial dalam Meningkatkan Kunjungan Pasien di Rumah Sakit : Literature Review. Jurnal Media Publikasi Promosi Kesehatan Indonesia [Internet]. 2023;6(4):545-552. Available from : https://doi.org/10.56338/mppki.v6i4.3173.
Ajay MB, Praveen KN, Sridevi NH. Assessment of patient satisfaction of services in primary healthcare centers of Shivamogga: a cross- sectional study. Int J Community Med Public Health 2021;8:3060-3063.
Aripa L. Faktor Yang Berhubungan Dengan Permintan Masyarakat Terhadap Pelayanan Kesehatan Di Puskesmas Barombong Kota Makassar. 2019;14(1): 49–55.
Enam A, Dreyer HC, & De Boer L. Impact of distance monitoring service in managing healthcare demand: a case study through the lens of cocreation. BMC Health Services Research, 2022;22(1):1-17.
Copyright (c) 2024 Shafira Putri Yufa
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-Non Commercial License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
The content of this website is licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) license. 
