Implementasi Total Quality Management di Rumah Sakit X Makassar
Implementation of Total Quality Management at Hospital X Makassar
Abstract
Latar Belakang: Total Quality Management adalah penggambaran cara hidup, sikap dan organisasi perusahaan yang berusaha untuk menyediakan kepada pelanggan dengan barang dan jasa yang memenuhi kebutuhan mereka. Budaya membutuhkan kualitas di semua bagian operasi organisasi, dengan prosedur dilakukan dengan benar sejak pertama kali, dan kekurangan serta pemborosan diberantas dari kegiatan pelayanan.
Tujuan: Penelitian ini bertujuan untuk menganalisis penerapan Total Quality Management dengan menggunakan kriteria MBNQA di RS X Makassar.
Metode: Jenis penelitian merupakan mix method dengan menggunakan studi observasional dengan desain studi cross sectional. Pengumpulan data dilakukan dengan menggunakan kuesioner, wawancara, dan Observasi Dokument. Sampel dalam penelitian ini adalah seluruh staf dan pimpinan di Rumah Sakit X Makassar, sebanyak 258 responden.
Hasil: Studi ini menunjukkan, berdasarkan Perhitungan MNQA, RS X Makassar berada pada level Kinerja baik dengan nilai 738 dari skor maksimal 1000. Kesimpulan akhir pengukuran kinerja Rumah Sakit X Makassar dengan skor tersebut menggambarkan kinerja masih kurang baik. Oleh karena itu, perencanaan proaktif perlu dibuat dan dilaksanakan, tidak hanya reaktif terhadap masalah.
Saran: Disarankan kepada pihak manajemen rumah sakit agar perlu dilakukan evaluasi yang teratur, Jadi itu itu strategis rencana itu memiliki pernah dibuat Bisa menjadi telah membawa keluar secara efektif.
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