Personnel Integrity in Supporting Public Services at the Takalar Police

Abstract

This study aims to analyze the integrity level of Takalar Police personnel in supporting the provision of transparent, accountable, and public satisfaction-oriented public services. The focus of the study includes the implementation of Standard Operating Procedures (SOPs), service delivery in each unit, as well as obstacles and efforts to improve the quality of public services within the Takalar Police. This study uses a descriptive qualitative approach with the research location at the Takalar Police. Data were obtained through in-depth interviews with personnel from various functional units, namely the Traffic Unit (Sat Lantas), the Intelligence Unit, the Criminal Investigation Unit, the SPKT, the Human Resources Division, the Health Department, and community members as service recipients. In addition, direct observation of the service process and documentation of relevant secondary data were conducted. Data analysis was carried out through the stages of reduction, presentation, and drawing conclusions with attention to validity through triangulation of sources and methods. The results of the study indicate that, in general, the integrity of Takalar Police personnel has been well implemented in providing public services. The implementation of SOPs in each unit has become a work guideline, although differences are still found in the level of socialization and public understanding of service procedures. All units have provided services according to standards, with relatively quick turnaround times and fees in accordance with PNBP regulations, with no indication of illegal levies. The personnel's attitude was deemed friendly and professional, but improvements are needed in communication, information transparency, and service facilities for people with disabilities.