INFLUENCE OF STYLE OF COMMUNICATION AND SERVICEON CUSTOMER SATISFACTIONAT 74,945.14 SPBU SANDANA TOLI-TOLI
Keywords:
Communication style, service, customer satisfaction
Abstract
The formulation of the problem of this study is whether the communication style affects customer satisfaction, whether the service influences customer satisfaction, and whether the communication style and service simultaneously affect customer satisfaction. From the results of the research conducted, it is known that the variable communication style has a negative effect on the satisfaction variable while the variable has a positive effect on the satisfaction variable, which means that there is an influence between the style of communication and customer satisfaction service at SPBU 74.945.14 Sandana TolitoliReferences
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Published
2020-10-15
How to Cite
Mirayanti, M., Fiansi, F., Marlina, M., & Syamsiar, S. (2020). INFLUENCE OF STYLE OF COMMUNICATION AND SERVICEON CUSTOMER SATISFACTIONAT 74,945.14 SPBU SANDANA TOLI-TOLI. International Journal of Health, Economics, and Social Sciences (IJHESS), 2(4), 252-255. https://doi.org/10.56338/ijhess.v2i4.1413
Section
Articles
