The Impact of Electronic Medical Record Entry on Service Efficiency at Sitti Khadijah Women’s and Children’s Hospital In Gorontalo
DOI:
https://doi.org/10.56338/ijhess.v8i3.11580Keywords:
Electronic Medical Records, EMR Entry, Service Efficiency, Hospital Information SystemsAbstract
Electronic Medical Records (EMR) are an important component of digital transformation in healthcare and are expected to improve the quality and efficiency of hospital services. Nevertheless, incomplete patient data, delayed entry, limited accessibility, technical problems, and differences in user readiness may reduce the benefits of EMR implementation. This study aimed to determine the impact of EMR entry on service efficiency at Sitti Khadijah Women’s and Children’s Hospital in Gorontalo. A quantitative observational analytic study with a cross-sectional design was conducted in June 2026. The study population comprised healthcare workers involved in EMR entry, and 30 respondents were selected using total sampling. Data were collected using a questionnaire measured on a five-point Likert scale and analyzed using univariate analysis and simple linear regression. The findings showed that patient-data completeness was significantly associated with service efficiency (B = 0.385; t = 2.160; p = 0.040), whereas the accuracy of EMR entry did not show a statistically significant effect (B = 0.263; t = 1.361; p = 0.184). Ease of data access showed a positive and statistically significant effect on service efficiency (B = 0.673; t = 8.920; p < 0.001). Overall, the study concludes that EMR entry contributes to service efficiency, particularly through complete patient information and easy access to data. Continued improvement of EMR quality, infrastructure, user competence, monitoring, and standard operating procedures is recommended.
References
Ahmad Diaz Triadi, D. W. (n.d.). Pengaruh Pendistribusian Rekam Medis Elektronik Pasien Rawat Jalan terhadap Efektivitas Pelayanan di Rumah Sakit Umum. Jurnal Kesmas Asclepius. https://doi.org/10.31539/jka.v5i2.7651
Amin, M., Setyonugroho, W., & Hidayah, N. (2021). Penulisan Kuesioner Penelitian. JATISI (Jurnal Teknik Informatika dan Sistem Informasi), 8(1), 430–442.
Ansori, O. A., Shafa, A. N., Puteri, D. M., & Bernarto, I. (2024). Analisis efisiensi, frekuensi penggunaan dan penggunaan harian rekam medis elektronik terhadap kepuasan tenaga kesehatan di RSKGMP Jakarta Selatan. Prepotif: Jurnal Kesehatan Masyarakat, 8(3), 6814–6823. https://doi.org/10.31004/prepotif.v8i3.37974
Indrayadi, H. A. Astia. (2023). Research on Electronic Medical Records in Indonesia, 6(1), 182–198. http://journal.unpacti.ac.id/index.php/JPP
Kesehatan, P., Simanjuntak, E., Sitorus, M. S., Permata, S., Lubis, S., & Sihite, G. A. (2025). Records (EMR) and Health Worker Satisfaction at Imelda, 11(November), 536–545.
n. Purnama. (2021). Kelengkapan Data Pasien Rekam Medik di Rumah Sakit, 1–8.
Pasalli’, A., & Patattan, A. A. (2021). Hubungan mutu pelayanan kesehatan dengan kepuasan pasien di Rumah Sakit Fatima Makale di era new normal. Jurnal Keperawatan Florence Nightingale, 4(1), 14–19. https://doi.org/10.52774/jkfn.v4i1.57
Rahmayuli. (2025). Pengaruh pemahaman dan implementasi rekam medis elektronik terhadap efisiensi pelayanan rawat jalan dimediasi keterlibatan pengguna pada Rumah Sakit Permata Hati. Jurnal Ilmiah Multi Disiplin, 3, 564–582.
Rasyid, M., Pt, J., Teknologi, M., Jakarta, K., Id, I. R., & Aqid, B. M. (2023). Implementation of EMR System in Indonesian Health Facilities: Benefits and Constraints.
Renaya, C., Kesya, A., & Saputra, I. (2026). Strategi efektivitas biaya untuk meningkatkan efisiensi pelayanan kesehatan primer di pusat kesehatan masyarakat: Literature review, 3(1), 42–56.
Risnawati, E. P. (2024). Analisis hambatan dalam implementasi rekam medis. Pengabdian Kepada Masyarakat Nusantara, 5(2), 1603–1608.
Rubiyanti, N. S. (2023). Jurnal Kesehatan STIKes Sumber Waras. ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora, 1(1), 179–187.
Sari, I. (n.d.). Analisis Sistem Informasi Rekam Medis Elektronik terhadap Efisiensi Waktu Pelayanan di Unit Pendaftaran Rawat Jalan Rumah Sakit X, 10–20.
Supartiningsih, S. (2017). Kualitas pelayanan dan kepuasan pasien rumah sakit: Kasus pada pasien rawat jalan. Jurnal Medicoeticolegal dan Manajemen Rumah Sakit, 6(1), 9–15. https://doi.org/10.18196/jmmr.6122
Wibowo, T. I., & Rahayu, A. H. (2025). Pengaruh penggunaan rekam medis elektronik terhadap efektifitas pelayanan rawat jalan di Rumah Sakit Umum (RSUD) Welas Asih. Jurnal Kesehatan Tambusai, 6(3), 12699–12705.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Merlin Abd. Rahman, Juwita Mooduto, Moh. Ichsan A. Antu
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
