Penguatan Kompetensi SDM dalam Administrasi Pelayanan dan Perilaku Organisasi untuk Kesiapan Krisis Kesehatan di Rumah Sakit Bhayangkara Makassar
Strengthening Human Resource Competencies in Service Administration and Organizational Behavior for Health Crisis Preparedness at Bhayangkara Makassar Hospital
DOI:
https://doi.org/10.56338/jks.v9i8.12322Keywords:
Kompetensi SDM; Administrasi Pelayanan; Perilaku Organisasi; Krisis Kesehatan; Rumah SakitAbstract
Krisis kesehatan menuntut kesiapan sumber daya manusia (SDM) rumah sakit dalam administrasi pelayanan, komunikasi, koordinasi, kerja sama tim, dan pengambilan keputusan. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan memperkuat kompetensi SDM dalam administrasi pelayanan dan perilaku organisasi untuk kesiapan menghadapi krisis kesehatan di RS Bhayangkara Makassar. Kegiatan dilaksanakan pada 22–27 Juni 2026 dengan melibatkan 15 pegawai melalui edukasi, diskusi, studi kasus, demonstrasi, simulasi, serta evaluasi pre-test dan post-test. Hasil menunjukkan peningkatan rata-rata pengetahuan dari 75 menjadi 90 (20%). Keterampilan peserta mencapai 93% pada komunikasi dan koordinasi, 87% pada dokumentasi dan pengambilan keputusan, serta 100% pada pembagian peran dan kerja tim. Kegiatan menghasilkan media edukasi dan Rencana Tindak Lanjut (RTL) sebagai pendukung keberlanjutan program. Kegiatan PKM berkontribusi dalam memperkuat kesiapan SDM rumah sakit menghadapi krisis kesehatan.
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