Iwan Sumarta, R., Sudirman, I., Suteja, J., Djulius, H. and Sofyan, M. (2025) “Enhancing Hospital Service Quality Through Strategic and Operational Excellence Focused on Patient Satisfaction: The Case of Indonesia”, Journal of Public Health and Pharmacy. Indonesia, 5(2), pp. 297-307. doi: 10.56338/jphp.v5i2.7000.