IWAN SUMARTA, Renaldus; SUDIRMAN, Iman; SUTEJA, Jaja; DJULIUS, Horas; SOFYAN, Mohammad. Enhancing Hospital Service Quality Through Strategic and Operational Excellence Focused on Patient Satisfaction: The Case of Indonesia. Journal of Public Health and Pharmacy, Indonesia, v. 5, n. 2, p. 297–307, 2025. DOI: 10.56338/jphp.v5i2.7000. Disponível em: https://jurnal.unismuhpalu.ac.id/index.php/jphp/article/view/7000. Acesso em: 2 oct. 2026.