Setia, Ni Kadek Monica, and Ni Made Sri Nopiyani. “Aplikasi Quality Function Deployment (QFD) Dalam Peningkatan Mutu Layanan Di Rumah Sakit : Literature Review: Application of Quality Function Deployment (QFD) in Service Quality Improvement in Hospitals : Literature Review”. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), vol. 6, no. 9, Sept. 2023, pp. 1745-52, doi:10.56338/mppki.v6i9.3582.