Safitri Puji Rahayu, Nuryakin, and Arni Surwanti, “Pengaruh Kualitas Pelayanan Terhadap Kepercayaan dan Kepuasan Pasien BPJS : Effect of Service Quality on BPJS Patient Trust and Satisfaction”, Media Publ. Promosi Kesehat. Indones, vol. 5, no. 1, pp. 65-72, Oct. 2021.