Jurnal Sinar Manajemen

The Influence of Work Motivation and Job Satisfaction on the Quality of Service of UPT RSUD Haji, South Sulawesi Province

Muhammad A — 2024-11-30

This study aims to determine the influence of work motivation and job satisfaction together on the quality of service of UPT RSUD Haji, South Sulawesi Province. This research was conducted at UPT Haji Hospital, South Sulawesi Province. This research is quantitative research based on the philosophy of positivism. Data collection for this study used questionnaires and documentation. The sample used was 84 respondents taken from employees of Haji Hospital, South Sulawesi Province. Determination of the sample used the Slovin formula. The analysis technique used was multiple linear regression analysis and statistical tests using SPSS. Before conducting multiple linear regression analysis, research instrument testing and classical assumption tests were carried out for the accuracy of the regression analysis results. The data sources used in this study were primary data and secondary data. The results of the study indicate that work motivation and job satisfaction have a simultaneous effect on the quality of service at the UPT RSUD Haji, South Sulawesi Province, where the calculated F is greater than the F table, namely 167.051> 3.109. When employees are motivated and also satisfied with their work, they tend to show optimal performance and provide better service. The results of this study also provide a strong basis for developing policies in hospitals. Policies that support improving health service quality standards can help improve overall service quality.

The Influence of Competence and Workload on the Quality of Services at the Aeng Towa Health Center, Takalar Regency

Sudarmini Syam — 2024-11-30

The purpose of this study was to determine the influence of Competence and Workload together on the Quality of Services at the Aeng Towa Health Center, Takalar Regency. This study is a quantitative study based on the philosophy of positivism, which uses empirical data to test the hypothesis. The sample used was 71 respondents taken from employees of the Aeng Towa Health Center, Takalar Regency. The determination of the sample used was the total sample or saturated sample by making all populations as samples because the number was smaller and below 100. The analysis technique used was multiple linear regression analysis and statistical tests using SPSS. Before conducting multiple linear regression analysis, research instrument testing and classical assumption tests were carried out for the accuracy of the regression analysis results. The data sources used in this study were primary data and secondary data. The data collection method used the questionnaire and documentation methods. The results of the study indicate that competence and workload simultaneously affect the quality of service at the Aeng Towa Health Center, Takalar Regency. The results of this study also provide a strong basis for policy development at the health center. The combination of high competence and well-managed workload creates a positive synergy that has a significant impact on service quality. When administrative staff have adequate competence and appropriate workload, they can carry out their tasks more efficiently, which ultimately improves the quality of service they provide.

The Influence of Career Development, Compensation and Work Commitment on Employee Performance at the Haji Makassar Regional General Hospital UPT

Muh. Farid Dwi Saputra — 2024-11-30

This research was conducted with the aim of; (1) examine and analyze the effect of career development (enrichment) on performance; (2) examine and analyze the effect of compensation on performance; (3) examine and analyze the effect of work commitment on the performance of UPT of Makassar Hajj Regional General Hospital. This study uses primary data using the sampling method, namely the census method through a survey of 84 employees as well as a sampl, the survey was conducted from April 2024 to May 2024. Data were analyzed using the SPSS 24 program. The results of this study indicate that: (1) Career Development (Enrichment) has a positive and significant effect on performance; (2) Compensation has a positive and significant effect on performance; and (3) work commitment has a positive and significant impact on the work of employees at the UPT of Makassar Hajj Regional General Hospital. This means that career development opportunities, structured training, fair treatment in a career, career information, promotion and receiving salary according to work quality standards, receiving incentives, receiving benefits, health insurance services, pension services and feeling comfortable spending time for the organization, happy to join the company, enjoy working and living in the company, find it hard to leave the company. These factors can encourage the achievement of employee performance which is useful for the development of the performance of the UPT of Makassar Hajj Regional General Hospital.

Analysis of Bank Health Level Using RGEC (Risk Profile, Good Corporate Governance, Earning, Capital) Method (Study On Bank Muamalat Indonesia Before, During and Post The Covid-19 Pandemic)

Rizki Amalia — 2024-11-30

Covid-19 spread very widely in countries which resulted in economic paralysis, including in the banking sector in Indonesia. When the Covid-19 pandemic occurred, banks experienced many obstacles, including Bank Muamalat Indonesia, especially in terms of financing, due to the economic paralysis resulting in the ability to fulfill credit obligations is disrupted, especially in the MSME sector. This condition can affect banking health, where Non-Performing Financing (NPF) can increase significantly.

This research aims to analyze the health level of Bank Muamalat Indonesia in 2019-2022 (before, during and after the Covid-19 pandemic). This research is a type of qualitative research with a comparative descriptive approach. Data collection in this research uses secondary data, using documentation methods, the main data source is the annual financial report of Bank Muamalat Indonesia for 2019-2022. The data analysis method uses formulas and conditions in accordance with the RGEC method.

The research results show that in 2019 (before the pandemic) Bank Muamalat Indonesia received the title "Quite Healthy" with a composite rating of 60.00%. In 2020-2021 (during the pandemic) it received the title "Quite Healthy" with a composite rating of 60.00% in 2020 and 68.57% in 2021, there was an increase in the composite percentage at the end of the pandemic. And in 2022 (post-pandemic) it will receive the title "Quite Healthy" with a composite rating of 68.57%.

The Effect of E-Service Quality on E-Loyalty Mediated by E-Satisfaction of Draiv Food Customers in Morowali Regency

Mohammad Zeylo Auriza — 2024-11-30

Online transport has experienced rapid growth in the digital age, changing the way people travel. These services are provided through digital platforms such as online taxis or ride-hailing, which have become the first choice for many customers. In Indonesia, the online transport sector is growing rapidly and has become a daily necessity for consumers. Platforms such as online taxis and online motorbike taxis have been present in various regions, including Morowali Regency in Central Sulawesi. Draiv Company is one of the popular ride-hailing applications in the area. Web-based services are also widely used in online transport, with the concept of relational marketing to maintain customer loyalty. Online service quality has a positive effect on customer satisfaction and e-loyalty. Customer e-satisfaction occurs when the performance of the services offered meets or even exceeds customer expectations, which in turn increases customer commitment.

Gopro Wangi Effectiveness: Presenting Market Opportunities For Banyuwangi Umkm

Yannira Elda Saharani — 2024-11-30

This study evaluates the implementation of the GOPRO WANGI program, an initiative of the Banyuwangi Regency Government that aims to improve the accessibility of promotional facilities for Micro, Small, and Medium Enterprises (MSMEs) through the provision of free promotional carts. The program is expected to support the visibility of MSMEs, strengthen local competitiveness, and empower the economy of local communities. Despite its positive impact on improving market access, the program faces several challenges in terms of management, maintenance, and transparency of the selection process. This research uses a descriptive qualitative approach through interviews, observations, and document studies to identify issues related to the program and find solutions that can improve its effectiveness. The results show that the sustainability of the program requires improvements in terms of cart availability, training for MSME participants, as well as periodic evaluations to ensure long-term benefits for the development of MSMEs in Banyuwangi.