YUSUF, Dicky; RAHENI, Cahyaning. Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Koperasi Pegawai Telkom Anutapura Palu. Jurnal Sinar Manajemen, [S. l.], v. 6, n. 2, p. 94–100, 2019. DOI: 10.56338/jsm.v6i2.853. Disponível em: https://jurnal.unismuhpalu.ac.id/index.php/JSM/article/view/853. Acesso em: 9 oct. 2026.