Idrus Usu, Debby R Karundeng, Muhammad Lutfillah. The Influence of Loading and Unloading Service Quality, Human Resource Availability, Operational Efficiency, and Information Technology on Customer Satisfaction At PT Pelindo Terminal TPK Pantoloan Container Palu Central Sulawesi. IJHESS [Internet]. 2025Jul.31 [cited 2025Aug.18];7(3):1509~1519. Available from: https://jurnal.unismuhpalu.ac.id/index.php/IJHESS/article/view/8331