Fitriani, Eky Endriana Amiruddin, Andi Yaumil Bay R. Thaifur, and Yeyen Andriyanti Halifi, “Analysis of BPJS Patient Satisfaction on the Quality of Outpatient Health Services Using the IPA ( Importance Performance Analysis) Method at the Wajo Community Health Center”, IJHESS, vol. 7, no. 3, p. 1571~1579, Jul. 2025.