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Azhary Fardiansyah, Syamsu Rizal, and Nur Alim Djalil, “The Influence of Communication from the Ombudsman of the Republic of Indonesia Representative of Gorontalo Province on the Mayor’s Political Will and Fulfillment of Public Service Standards in Gorontalo City”, IJHESS, vol. 6, no. 2, p. 449~453, Apr. 2024.