TIKA KRISTIANTI; SAYID BAHRI SRIWIJAYA. Evaluation of Hospital Service Quality with the SERVQUAL Method Approach and Quality Function Deployment (QFD). International Journal of Health, Economics, and Social Sciences (IJHESS), [S. l.], v. 7, n. 2, p. 866~874, 2025. DOI: 10.56338/ijhess.v7i2.7379. Disponível em: https://jurnal.unismuhpalu.ac.id/index.php/IJHESS/article/view/7379. Acesso em: 7 oct. 2026.